FAQs: Returns
FAQs: Returns
How do I return a stock item?
Stock items are identified by their black numerical codes. If you would like to return a stock item, please contact our Customer Services team within 3 days of receiving your goods. The best way to do this is by completing our online form. If you need to speak to one of the team please call 0116 265 7901 or email returns@espo.org.
For returns made through FedEx please watch the video below for a full guide.
How do I make a return through FedEx?
For returns made through FedEx please watch the video below for a full guide.
How do I return a Direct Delivery item?
Direct Delivery items are identified by their blue codes beginning with A, N or X. If you would like to return a Direct Delivery item, please contact our Directs team within 48 hours of receiving your goods. The best way to do this is by completing our online form. If you need to speak to one of the team please call 0116 265 7901 or email returns@espo.org.
Please be aware that Direct Delivery items are mainly manufactured to customers' individual requirements, and are therefore generally non-returnable (where supplied as ordered). If it is necessary to return anything, please contact our Direct Delivery team as soon as you receive the delivery or at the latest within 48 hours. Please do not return items to a supplier without first speaking to the Direct Delivery team.
If you require collection of a Direct Delivery item, please be aware that the supplier will only be able to collect this from the nearest under cover area. If the supplier is unable to make a successful collection on the first attempt, the second visit will be chargeable.
Those suppliers who do agree to collect/remove goods that have been correctly supplied will make a charge for carriage and re-stocking. The charge may represent a percentage of the value of your order. Any goods to be returned must be in their original delivered condition and original packaging.
Where can I find your Request a Return form?
You can find the form here: