Head office and distribution centre

ESPO (Eastern Shires Purchasing Organisation)
Barnsdale Way
Grove Park
Enderby
Leicester
LE19 1ES

Google Maps

South Wales
distribution centre

Unit 8, Cwmtillery Industrial Estate
Cwmtillery
Abertillery
Gwent
South Wales
NP13 1LZ

Google Maps

Contact ESPO

The ESPO team are on-hand to help you with any enquiry you may have, 5 days a week. Please select the option from the list below that best describes your enquiry. All phone lines are open 9am - 5pm, Monday to Friday.

Please note that our offices are closed on English bank holidays and in the period between Christmas and New Year.

If you cannot find the subject area you are looking for please complete the feedback form below, or contact our main reception desk on 0116 265 7878.

If you are looking for general information about ESPO or how to use our website, please visit our How to or FAQs sections.

Online order enquiries

To place an order or to see your order status please visit www.espocatalogue.org.

For order enquiries please telephone 0116 265 7901 option 4, or email c.services@espo.org.

Placing a new order over the phone

Please telephone 0116 265 7901 and select option 4.

Placing a new order by fax

Fax: 0116 294 4390, Mon to Fri 9am to 5pm.

Chasing-up an existing order

0116 265 7901 option 4 or c.services@espo.org - for 'stock' items (where the product code is numerical and is written in BLACK in our catalogue)

0116 294 4039 option 1 or directs@espo.org - For 'direct delivery' items (where the product code start with X or A and is written in BLUE in our catalogue or has a lorry icon on our website)

Order returns

Stock items (where the product code is numerical and is written in BLACK in our catalogue)

If you would like to return an item you must contact our Customer Services team within  7 days of receiving your goods:

Customer Services: 0116 265 7901 option 4

Direct Delivery items (where the product code start with X or A and is written in BLUE in our catalogue or has a lorry icon on our website)

Direct delivery items are generally manufactured to customers' individual requirements, and are therefore generally non-returnable (where supplied as ordered).  If it is necessary to return anything, please contact our Direct Delivery team as soon as you receive the delivery or at the latest within 48 hours.

Direct Delivery team: 0116 294 4039 option 1

Please quote your delivery point number (DPN), the delivery note number, your order number, the item and reason for return.

Those suppliers who do agree to collect/remove goods that have been correctly supplied will make a charge for carriage and re-stocking. The charge may represent a percentage of the value of your order. Any goods to be returned must be in their original delivered condition and original packaging. Please do not return items with a supplier without first speaking to the Direct Delivery team.

If you have query regarding your account details, including your ESPO account number (DPN) please contact our Marketing Services team on 0116 265 7927 option 3, Mon to Fri 9am - 5pm or email marketing@espo.org.

Catalogue products credit control: 0116 294 4052, Mon to Fri 9am to 5pm
Energy accounts credit control: 0116 294 4051, Mon to Fri 9am to 5pm
Payments remittance advice email: c.control@espo.org

We have thousands of products included in our catalogue; however should you require further information specifically about any products listed in our catalogue, please contact our catalogue team who will be happy to help you with your enquiry.

Tel: 0116 294 4100 option 2, Mon to Fri 9am to 5pm or email catalogue@espo.org.

 

If you have an enquiry about a particular framework, please use the contact details given on the web page or User Guide for that particular framework.

Alternatively you can contact our procurement teams directly:

Energy: energy@espo.org or 0116 294 4042
Environmental services and waste management: environmental@espo.org or 0116 294 4165
Building and facilities management: fm@espo.org or 0116 294 4164
Food and catering: food@espo.org or 0116 294 4162
Highways and vehicles: highways@espo.org / vehicles@espo.org or 0116 265 7882
Information and communication technology: ict@espo.org or 0116 265 7897
Professional services: profservices@espo.org or 0116 294 4006
Social care and health: care@espo.org or 0116 294 4008
 

If you require any support using this website, please ues the feedback form below or email communications@espo.org.

If you are a prospective supplier, please ensure you are using our e-tendering website www.eastmidstenders.org. If you have any difficulties please contact the Due North technical support team on 01670 597136 (lines open from 08:30am to 17:00pm Monday to Friday, excluding English bank holidays) or email support@due-north.com.

For any other queries or comments, please fill in the form below and we will get back to you as soon as possible.

 
 
 

Working in partnership with

NASBM
Youth Sport Trust
BESA
 
CIPS
Sopo
LACA