Contact us

The ESPO team are on hand to help you with any enquiry you may have. Please look for the section below that best describes your enquiry.

If you cannot find the subject area you are looking for, you may find our FAQs section helpful. If you still have a question for us please complete the feedback form at the bottom of this page.


Catalogue ordering, enquiries and returns

If you have any enquiries regarding our catalogue, product range or ordering with us, there are two ways to get in touch:

By phone: 0116 265 7901

This is our main line. When calling this number, you will be asked to select an option from the list below to help resolve your query as quickly as possible.

By email: The list below shows the email addresses for our friendly teams, so you can be sure you’re talking to the best person for the query at hand.

ESPO is open for customer enquiries Monday to Friday between the hours of 08.00 and 16.30.


Customer Services

To place orders, please email

For support with placing or changing orders, delivery information, returns, and product information, please email

To report an issue, please use our Get help form

To return an order, please use our Request a return form or email

To send us a compliment, please use our Feedback form

For information about specific products in our catalogue, please email


Direct Delivery

For support with orders received, damages, or cancellations relating to orders delivered directly from a third party (items with codes beginning A, N or X), please email

Please note for general help and advice relating to direct delivery items please email



For help with opening an ESPO account or making changes to your customer record, please email


Finance and payments

Credit control (for catalogue orders): 0116 2657915 | 

Credit control (for energy accounts): 0116 294 4051/4054 |

Payments remittance advice:

Copy invoice requests: 



If you have an enquiry about our frameworks or procurement services, please visit the Frameworks section or search box above to find the framework page that best suites your needs.

If the information and documents on the framework page do not answer your question, please press the Get Help button on the specific framework page to contact an appropriate member of our Procurement team, or email (please include the relevant framework name or number if you know this).


Technical support

If you require any support using this website or with other electronic ordering methods (such as punch-out or content ordering), please contact us via the enquiry form below and we will get back to you as soon as possible.



If you are a current or prospective supplier, please ensure you are using our e-tendering website East Mids Tenders (

If you have any difficulty registering or logging in, the portal has its own helpdesk service to assist you. These are run by the organisation Proactis (previously Due North), who operate the website and portal.

Please follow the below tips when raising a case on the Service Desk or emailing the support email address, to ensure your ticket is routed to the correct team, and to allow Proactis to help you as quickly and fully as possible.

  • Please include as much detail as possible.
  • Please attach a full-size screenshot which includes the website address.
  • Please ensure you select 'ESPO - Eastern Shires Purchasing Organisation' as the buying organisation on your case submission or in your email

Send us an enquiry

If your question or enquiry is not covered by the topics above, please fill in the form below and we will get back to you as soon as possible.

Please note: we will usually be able to respond more quickly if you contact one of our teams directly using one of the options listed above.


Find us

ESPO (Eastern Shires Purchasing Organisation)
Barnsdale Way
Grove Park
LE19 1ES

Our offices are closed on English bank holidays and the period between Christmas Day and New Year's Day.