Contact us

Our Customer Services team are here to support you with all of your enquiries regarding our catalogue, product range and ordering with us. Please note that the team are open for customer enquiries Monday to Friday, between the hours of 08.00 and 16.30.

There are two ways to get in touch:

Email

support@espo.org 

You can contact this email for support with:

• General enquiries
• Delivery information
• Returns support
• Product information

Placing orders

To place orders via email: orders@espo.org or order online. 

Phone

0116 265 7901

This is our main line; you will be asked to select an option from the list below to help resolve your query as quickly as possible.

• Placing an order 
• All other catalogue and product queries

Looking to open an ESPO account? You can register for an account with us here.

If you need to make any changes to your account or further support with how to register, please email registration@espo.org.  

Credit control (for catalogue orders):
0116 2657915 | creditcontrol@espo.org  

Credit control (for energy accounts):
0116 294 4051/0116 294 4054 | gmqueries@espo.org 

Payments remittance advice:
remittances@espo.org 

Copy invoice requests:
copyinvoices@espo.org  

With over 100 frameworks available to our customers, we want to ensure you can find what you’re looking for quickly and efficiently. All of our frameworks are available to view in our Frameworks section or can be found via search. You can also find out more about our frameworks here. 

Each framework page includes lots of useful information, including an overview of Lots, a list of awarded suppliers, specific benefits of using the framework and key facts.

If you have an enquiry about a specific framework and can’t find an answer on the framework page, head to the Get Help tab to get in touch with the relevant Procurement team.

Have something more generic you need help with? Email frameworks@espo.org with details of your query and our expert team will be happy to help.   

If you require any support using this website or with other electronic ordering methods (such as punch-out or content ordering), please contact us via the enquiry form below and we will get back to you as soon as possible.

If you are a current or prospective supplier, please ensure you are using our e-tendering website East Mids Tenders (www.eastmidstenders.org).

If you have any difficulty registering or logging in, the portal has its own helpdesk service to assist you. These are run by the organisation Proactis (previously Due North), who operate the website and portal.

• Procontract V3 Help (self-help guide)
• Proactis Supplier Service Desk
  
• Email suppliersupport@proactisservicedesk.com

Please follow the below tips when raising a case on the Service Desk or emailing the support email address, to ensure your ticket is routed to the correct team, and to allow Proactis to help you as quickly and fully as possible:

• Please include as much detail as possible.
• Please attach a full-size screenshot which includes the website address.
• Please ensure you select 'ESPO - Eastern Shires Purchasing Organisation' as the buying organisation on your case submission or in your email

Our dedicated Sales team are on hand to support our customers across the UK with their sales and procurement enquiries. If you're not sure who your dedicated Account Manager is, don't worry - all of our Account Managers and the areas they cover can be found here. 

Did you know that ESPO has a dedicated team specifically tasked to assist customers with their furniture requirements? Our F&E Projects team are on hand to support our customers with everything from large furniture orders to furnishing a full building. You can find out for information here or contact them via fandeprojects@espo.org.