Contact us
The ESPO team are on hand to help you with any enquiry you may have. Please look for the section below that best describes your enquiry.
If you cannot find the subject area you are looking for, you may find our
section helpful. If you still have a question for us please complete the feedback form at the bottom of this page.
Catalogue ordering, enquiries and returns
If you have any enquiries regarding our catalogue, product range or ordering with us, there are two ways to get in touch:
By phone: 0116 265 7901
This is our main line. When calling this number, you will be asked to select an option from the list below to help resolve your query as quickly as possible.
By email: The list below shows the email addresses for our friendly teams, so you can be sure you’re talking to the best person for the query at hand.
ESPO is open for customer enquiries Monday to Friday between the hours of 08.00 and 16.30.
Customer Services
To place orders, please email orders@espo.org
For support with placing or changing orders, delivery information, returns, and product information, please email support@espo.org
To report an issue, please use our form
To return an order, please use our form or email returns@espo.org
To send us a compliment, please use our form
For information about specific products in our catalogue, please email catalogue@espo.org
Direct Delivery
For support with orders received, damages, or cancellations relating to orders delivered directly from a third party (items with codes beginning A, N or X), please email directs@espo.org
Please note for general help and advice relating to direct delivery items please email support@espo.org
Registration
For help with opening an ESPO account or making changes to your customer record, please email registration@espo.org
Finance and payments
Credit control (for catalogue orders): 0116 2657915 | creditcontrol@espo.org
Credit control (for energy accounts): 0116 294 4051/4054 | gmqueries@espo.org
Payments remittance advice: remittances@espo.org
Copy invoice requests: copyinvoices@espo.org
Frameworks
If you have an enquiry about our frameworks or procurement services, please visit the Frameworks section or search box above to find the framework page that best suites your needs.
If the information and documents on the framework page do not answer your question, please press the Get Help button on the specific framework page to contact an appropriate member of our Procurement team, or email frameworks@espo.org (please include the relevant framework name or number if you know this).
Technical support
If you require any support using this website or with other electronic ordering methods (such as punch-out or content ordering), please contact us via the enquiry form below and we will get back to you as soon as possible.
Freedom of Information Requests
For requests for information under the Freedom of Information (FOI) Act, please email FOI@espo.org. More information on our FOI process can be found here.
Suppliers
If you are a current or prospective supplier, please ensure you are using our e-tendering website East Mids Tenders (www.eastmidstenders.org).
If you have any difficulty registering or logging in, the portal has its own helpdesk service to assist you. These are run by the organisation Proactis (previously Due North), who operate the website and portal.
- Procontract V3 Help (self-help guide)
- Proactis Supplier Service Desk
- Email suppliersupport@proactisservicedesk.com
Please follow the below tips when raising a case on the Service Desk or emailing the support email address, to ensure your ticket is routed to the correct team, and to allow Proactis to help you as quickly and fully as possible.
- Please include as much detail as possible.
- Please attach a full-size screenshot which includes the website address.
- Please ensure you select 'ESPO - Eastern Shires Purchasing Organisation' as the buying organisation on your case submission or in your email
Send us an enquiry
If your question or enquiry is not covered by the topics above, please fill in the form below and we will get back to you as soon as possible.
Please note: we will usually be able to respond more quickly if you contact one of our teams directly using one of the options listed above.
Find us
ESPO
Barnsdale Way
Grove Park
Enderby
Leicester
LE19 1ES
Our offices are closed on English bank holidays and the period between Christmas Day and New Year's Day.