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The ESPO team are on-hand to help you with any enquiry you may have. Please select the option from the list below that best describes your enquiry. All phone lines are open 9am - 5pm, Monday to Friday, unless otherwise stated. Please note that our offices are closed on English bank holidays and in the period between Christmas and New Year. If you cannot find the subject area you are looking for please complete the feedback form below, or contact our main reception on 0116 265 7878.
If you are looking for general information about ESPO or how to use our website, please visit our How to or FAQs sections.
To place an order or to see your order status please visit www.espocatalogue.org. For order enquiries please telephone 0116 265 7901 option 4 (Mon to Fri, 8:30am to 5:00pm), or email c.services@espo.org.
Please telephone 0116 265 7901 and select option 4 (Mon to Fri, 8:30am to 5:00pm). Please note that direct delivery items (item codes starting A, N or X) cannot be ordered by phone - they can only be ordered through electronic or written methods.
For standard orders: please email c.services@espo.org For XML orders: please email edi.inbox@espo.org
For 'stock' items (where the product code is numerical and is written in BLACK in our catalogue): 0116 265 7901 option 4 (Mon to Fri, 8:30am to 5:00pm) or c.services@espo.org
For 'direct delivery' items (where the product code start with A, N or X and is written in BLUE in our catalogue or has a lorry icon on our website): 0116 265 7901 option 1 (Mon to Fri, 8:30am to 5:00pm) or directs@espo.org
Stock items (where the product code is numerical and is written in BLACK in our catalogue) If you would like to return an item you must contact our Customer Services team within 7 days of receiving your goods: Customer Services: 0116 265 7901 option 4 (Mon to Fri, 8:30am to 5:00pm) Direct Delivery items (where the product code start with A, N or X and is written in BLUE in our catalogue or has a lorry icon on our website) Direct delivery items are generally manufactured to customers' individual requirements, and are therefore generally non-returnable (where supplied as ordered). If it is necessary to return anything, please contact our Direct Delivery team as soon as you receive the delivery or at the latest within 48 hours. Direct Delivery team: 0116 265 7901 option 1 (Mon to Fri, 8:30am to 5:00pm) Please quote your delivery point number (DPN), the delivery note number, your order number, the item and reason for return. Those suppliers who do agree to collect/remove goods that have been correctly supplied will make a charge for carriage and re-stocking. The charge may represent a percentage of the value of your order. Any goods to be returned must be in their original delivered condition and original packaging. Please do not return items with a supplier without first speaking to the Direct Delivery team.
If you have query regarding new customer registrations, amendments to account details (including new delivery points), or account numbers (DPNs), please contact our Marketing Services team on 0116 265 7901 option 3, or email registration@espo.org.
Catalogue products credit control: 0116 294 4052 or 0116 265 7885 Energy accounts credit control: 0116 294 4051 or 0116 294 4054 Payments remittance advice: c.control@espo.org
We have thousands of products included in our catalogue; however should you require further information specifically about any products listed in our catalogue, please contact our catalogue team who will be happy to help you with your enquiry. Tel: 0116 265 7901 option 2, or email catalogue@espo.org.
If you have an enquiry about a particular framework, please use the contact details given on the web page or User Guide for that particular framework. Alternatively you can contact our procurement category teams directly:
Managing Buildings t: 0116 294 4164 e: place@espo.org Managing Documents and IT t: 0116 294 4072 e: resources@espo.org Managing Energy t: 0116 294 4042 e: energy@espo.org Managing Fleet and Highways t: 0116 294 4164 e: place@espo.org Managing Food and Catering t: 0116 294 4008 e: food@espo.org
Managing Health and Social Care t: 0116 294 4008 e: care@espo.org Managing Libraries t: 0116 294 4008 e: pandcpf@espo.org Managing People and Professional Services t: 0116 294 4072 e: resources@espo.org Managing Sports and Leisure t: 0116 294 4164 e: place@espo.org Managing Waste and Environment t: 0116 294 4164 e: place@espo.org
If you require any support using this website, please use the feedback form below or email communications@espo.org. If you are a current or prospective supplier, please ensure you are using our e-tendering website www.eastmidstenders.org. If you have any difficulty registering or logging in, the portal has its own helpdesk services to assist suppliers who experience any difficulty, which are run by Proactis (previously Due North):
If your question or enquiry is not covered by the topics above, please fill in the form below and we will get back to you as soon as possible. Please note: we will usually be able to respond more quickly if you select one of the options listed above. In particular, if your question relates to purchasing from frameworks or our catalogue, please use the link above to contact the Account Manager for your area who will be able to help you.