Language Services

The framework is essentially a select list of suppliers, all with a proven and successful track record of delivering Language Services, from whom customers may set up supply arrangements quickly and simply. The framework is comprised of 5 lots.

Lot 1 Managed Service for Language Services

This Lot is for Customers who wish to appoint a Service Provider to manage all or a large proportion of their language service requirements. The Service Provider will provide a seamless, end-to-end service, offering advisory and administration support, and will be required to deliver the following Services: Face to Face Interpretation Services - Spoken; Face to Face Interpretation Services – Non-Spoken;Telephone Interpretation Services; Video Interpretation Services - Spoken; Video Interpretation Services – Non-Spoken; Translation, Transcription and Additional Services.

Lot 2.1 Face to Face Interpretation Services-Spoken-North East

This lot has been established for customers who wish to convert a spoken language from one to another via the use of a linguist in physical attendance, allowing listeners and speakers to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 2 is therefore divided into several geographical regions.

Lot 2.2 Face to Face Interpretation Services-Spoken-North West

This lot has been established for customers who wish to convert a spoken language from one to another via the use of a linguist in physical attendance, allowing listeners and speakers to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 2 is therefore divided into several geographical regions.

Lot 2.3 Face to Face Interpretation Services-Spoken-Yorkshire & Humber

This lot has been established for customers who wish to convert a spoken language from one to another via the use of a linguist in physical attendance, allowing listeners and speakers to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 2 is therefore divided into several geographical regions.

Lot 2.4 Face to Face Interpretation Services-Spoken-East Midlands

This lot has been established for customers who wish to convert a spoken language from one to another via the use of a linguist in physical attendance, allowing listeners and speakers to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 2 is therefore divided into several geographical regions.

Lot 2.5 Face to Face Interpretation Services-Spoken-West Midlands

This lot has been established for customers who wish to convert a spoken language from one to another via the use of a linguist in physical attendance, allowing listeners and speakers to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 2 is therefore divided into several geographical regions.

Lot 2.6 Face to Face Interpretation Services-Spoken-East of England

This lot has been established for customers who wish to convert a spoken language from one to another via the use of a linguist in physical attendance, allowing listeners and speakers to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 2 is therefore divided into several geographical regions.

Lot 2.7 Face to Face Interpretation Services-Spoken-London

This lot has been established for customers who wish to convert a spoken language from one to another via the use of a linguist in physical attendance, allowing listeners and speakers to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 2 is therefore divided into several geographical regions.

Lot 2.8 Face to Face Interpretation Services-Spoken-South East

This lot has been established for customers who wish to convert a spoken language from one to another via the use of a linguist in physical attendance, allowing listeners and speakers to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 2 is therefore divided into several geographical regions.

Lot 2.9 Face to Face Interpretation Services-Spoken-South West

This lot has been established for customers who wish to convert a spoken language from one to another via the use of a linguist in physical attendance, allowing listeners and speakers to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 2 is therefore divided into several geographical regions.

Lot 2.10 Face to Face Interpretation Services-Spoken-Scotland

This lot has been established for customers who wish to convert a spoken language from one to another via the use of a linguist in physical attendance, allowing listeners and speakers to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 2 is therefore divided into several geographical regions.

Lot 2.11 Face to Face Interpretation Services-Spoken-Northern Ireland

This lot has been established for customers who wish to convert a spoken language from one to another via the use of a linguist in physical attendance, allowing listeners and speakers to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 2 is therefore divided into several geographical regions.

Lot 2.12 Face to Face Interpretation Services-Spoken-Wales

This lot has been established for customers who wish to convert a spoken language from one to another via the use of a linguist in physical attendance, allowing listeners and speakers to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 2 is therefore divided into several geographical regions.

Lot 3.1 Face to Face Interpretation Services-Non-Spoken-North East

This lot is for customers who wish to facilitate communication between individuals who are deaf-blind, deaf or have a hearing loss and hearing individuals via the use of a linguist in physical attendance, allowing both parties to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 3 is therefore divided into several geographical regions. To accommodate the varying needs of customers, this incorporates various interpretation services including (but not limited to): British Sign Language; Foreign Sign Languages; Irish Sign Language; Lip speaking; Sign Supported English; Speech-to-Text Reporting.

Lot 3.2 Face to Face Interpretation Services-Non-Spoken-North West

This lot is for customers who wish to facilitate communication between individuals who are deaf-blind, deaf or have a hearing loss and hearing individuals via the use of a linguist in physical attendance, allowing both parties to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 3 is therefore divided into several geographical regions. To accommodate the varying needs of customers, this incorporates various interpretation services including (but not limited to): British Sign Language; Foreign Sign Languages; Irish Sign Language; Lip speaking; Sign Supported English; Speech-to-Text Reporting.

Lot 3.3 Face to Face Interpretation Services-Non-Spoken-Yorkshire & Humber

This lot is for customers who wish to facilitate communication between individuals who are deaf-blind, deaf or have a hearing loss and hearing individuals via the use of a linguist in physical attendance, allowing both parties to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 3 is therefore divided into several geographical regions. TTo accommodate the varying needs of customers, this incorporates various interpretation services including (but not limited to): British Sign Language; Foreign Sign Languages; Irish Sign Language; Lip speaking; Sign Supported English; Speech-to-Text Reporting.

Lot 3.4 Face to Face Interpretation Services-Non-Spoken-East Midlands

This lot is for customers who wish to facilitate communication between individuals who are deaf-blind, deaf or have a hearing loss and hearing individuals via the use of a linguist in physical attendance, allowing both parties to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 3 is therefore divided into several geographical regions. To accommodate the varying needs of customers, this incorporates various interpretation services including (but not limited to): British Sign Language; Foreign Sign Languages; Irish Sign Language; Lip speaking; Sign Supported English; Speech-to-Text Reporting.

Lot 3.5 Face to Face Interpretation Services-Non-Spoken-West Midlands

This lot is for customers who wish to facilitate communication between individuals who are deaf-blind, deaf or have a hearing loss and hearing individuals via the use of a linguist in physical attendance, allowing both parties to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 3 is therefore divided into several geographical regions. To accommodate the varying needs of customers, this incorporates various interpretation services including (but not limited to): British Sign Language; Foreign Sign Languages; Irish Sign Language; Lip speaking; Sign Supported English; Speech-to-Text Reporting.

Lot 3.6 Face to Face Interpretation Services-Non-Spoken-East of England

This lot is for customers who wish to facilitate communication between individuals who are deaf-blind, deaf or have a hearing loss and hearing individuals via the use of a linguist in physical attendance, allowing both parties to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 3 is therefore divided into several geographical regions. To accommodate the varying needs of customers, this incorporates various interpretation services including (but not limited to): British Sign Language; Foreign Sign Languages; Irish Sign Language; Lip speaking; Sign Supported English; Speech-to-Text Reporting.

Lot 3.7 Face to Face Interpretation Services-Non-Spoken-London

This lot is for customers who wish to facilitate communication between individuals who are deaf-blind, deaf or have a hearing loss and hearing individuals via the use of a linguist in physical attendance, allowing both parties to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 3 is therefore divided into several geographical regions. To accommodate the varying needs of customers, this incorporates various interpretation services including (but not limited to): British Sign Language; Foreign Sign Languages; Irish Sign Language; Lip speaking; Sign Supported English; Speech-to-Text Reporting.

Lot 3.8 Face to Face Interpretation Services-Non-Spoken-South East

This lot is for customers who wish to facilitate communication between individuals who are deaf-blind, deaf or have a hearing loss and hearing individuals via the use of a linguist in physical attendance, allowing both parties to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 3 is therefore divided into several geographical regions. To accommodate the varying needs of customers, this incorporates various interpretation services including (but not limited to): British Sign Language; Foreign Sign Languages; Irish Sign Language; Lip speaking; Sign Supported English; Speech-to-Text Reporting.

Lot 3.9 Face to Face Interpretation Services-Non-Spoken-South West

This lot is for customers who wish to facilitate communication between individuals who are deaf-blind, deaf or have a hearing loss and hearing individuals via the use of a linguist in physical attendance, allowing both parties to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 3 is therefore divided into several geographical regions. TTo accommodate the varying needs of customers, this incorporates various interpretation services including (but not limited to): British Sign Language; Foreign Sign Languages; Irish Sign Language; Lip speaking; Sign Supported English; Speech-to-Text Reporting.

Lot 3.10 Face to Face Interpretation Services-Non-Spoken-Scotland

This lot is for customers who wish to facilitate communication between individuals who are deaf-blind, deaf or have a hearing loss and hearing individuals via the use of a linguist in physical attendance, allowing both parties to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 3 is therefore divided into several geographical regions. To accommodate the varying needs of customers, this incorporates various interpretation services including (but not limited to): British Sign Language; Foreign Sign Languages; Irish Sign Language; Lip speaking; Sign Supported English; Speech-to-Text Reporting.

Lot 3.11 Face to Face Interpretation Services-Non-Spoken-Northern Ireland

This lot is for customers who wish to facilitate communication between individuals who are deaf-blind, deaf or have a hearing loss and hearing individuals via the use of a linguist in physical attendance, allowing both parties to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 3 is therefore divided into several geographical regions. To accommodate the varying needs of customers, this incorporates various interpretation services including (but not limited to): British Sign Language; Foreign Sign Languages; Irish Sign Language; Lip speaking; Sign Supported English; Speech-to-Text Reporting.

Lot 3.12 Face to Face Interpretation Services-Non-Spoken-Wales

This lot is for customers who wish to facilitate communication between individuals who are deaf-blind, deaf or have a hearing loss and hearing individuals via the use of a linguist in physical attendance, allowing both parties to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, lot 3 is therefore divided into several geographical regions. To accommodate the varying needs of customers, this incorporates various interpretation services including (but not limited to): British Sign Language; Foreign Sign Languages; Irish Sign Language; Lip speaking; Sign Supported English; Speech-to-Text Reporting.

Lot 4a Remote Interpretation Services - Telephone

This lot is for customers who wish to convert a spoken language from one to another via the use of a linguist over the telephone, allowing listeners and speakers to understand one another. A list of languages that may be requested by customers are included within the User Guide. However, the specific languages as relevant and appropriate to the customer and their respective service user demographics may be defined differently at Call-Off stage.

Lot 4b Remote Interpretation Services - Video (Spoken)

This lot is for customers who wish to convert a spoken language from one language to another via the use of video and audio technology allowing both parties to understand one another. A list of languages that may be requested by customers are included within the User Guide. However, the specific languages as relevant and appropriate to the customer and their respective service user demographics may be defined differently at Call-Off stage.

Lot 4c Remote Interpretation Services - Video (Non-Spoken)

This lot is for customers who wish to facilitate communication between individuals who are deaf or have a hearing loss and hearing individuals via the use of video and audio technology allowing both parties to understand one another. To accommodate the varying needs of customers, this incorporates various interpretation services including (but not limited to): British Sign Language; Foreign Sign Languages; Irish Sign Language; Lip speaking; Sign Supported English; Speech-to-Text Reporting.

Lot 5 Translation, Transcription And Additional Services

This lot is for customers who wish to either: Translate or arrange for written material to be translated from one language to another as text; Transcribe audio files, tapes and other electronic media into written and/or electronic text documents in the same or different languages; Transcribe written documents and/or electronic media into alternative formats such as (but not limited to) Braille, Easy Read, Large Print, Audio, Video and Pictorial English. The lot also includes provision for review and revision of material already translated or transcribed. A list of languages that may be requested by customers are included within the User Guide. However, the specific languages as relevant and appropriate to the customer and their respective service user demographics may be defined differently at Call-Off stage.

• Covers new technologies in the market, helping you to reduce costs and improve efficiency by accessing services quickly.
• Designed based on a wide variety of customer groups, ensuring that all requirements are covered.
• Includes Lots for spoken and non-spoken services and covers British, Irish and foreign sign languages.
• Social value benefits can be obtained as part of this framework.

• AA Global Language Services
• BID Services
• Brightlingua
• Clear Voice Interpreting Services
• DA Languages
• Global Connections (Scotland)
• Global Language Services
• Global Voices Limited
• Language Line
• Lingvo House Translation Services Ltd
• ONCALL Interpreters
• PAB Languages Centre
• Papillon Translations Ltd
• Peak Translations Ltd
• Premium Linguistic Services
• Prestige Network
• Sign Solutions (SLIA) Ltd
• The Language Shop
• thebigword Interpreting Services Ltd
• Topp Language Solutions Ltd
• TP Transcription Limited
• Translate UK Limited
• UK Translation Services Ltd