The framework is essentially a select list of service providers, all with a proven and successful track record of delivering language services, from whom customers may set up supply arrangements quickly and simply. The framework is comprised of five lots.
Lot 1a Managed Service - Police
This Lot is for Customers who wish to appoint a Service Provider to manage all or a large proportion of their language service requirements. The Service Provider will provide a seamless, end-to-end service, offering advisory and administration support, and will be required to deliver the following Services: • Face to Face Interpretation Services - Spoken • Face to Face Interpretation Services – Non-Spoken • Telephone Interpretation Services • Video Interpretation Services - Spoken • Video Interpretation Services – Non-Spoken • Translation, Transcription and Additional Services
Lot 1b Managed Service - Health
This Lot is for Customers who wish to appoint a Service Provider to manage all or a large proportion of their language service requirements. The Service Provider will provide a seamless, end-to-end service, offering advisory and administration support, and will be required to deliver the following Services: • Face to Face Interpretation Services - Spoken • Face to Face Interpretation Services – Non-Spoken • Telephone Interpretation Services • Video Interpretation Services - Spoken • Video Interpretation Services – Non-Spoken • Translation, Transcription and Additional Services
Lot 1c Managed Service - Local Gov and Wider Public Sector
This Lot is for Customers who wish to appoint a Service Provider to manage all or a large proportion of their language service requirements. The Service Provider will provide a seamless, end-to-end service, offering advisory and administration support, and will be required to deliver the following Services: • Face to Face Interpretation Services - Spoken • Face to Face Interpretation Services – Non-Spoken • Telephone Interpretation Services • Video Interpretation Services - Spoken • Video Interpretation Services – Non-Spoken • Translation, Transcription and Additional Services
Lot 2 Face to Face Interpretation Services - Spoken
This lot has been established for customers who wish to convert a spoken language from one to another via the use of a linguist in physical attendance, allowing listeners and speakers to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, this lot is therefore divided into several geographical regions as per the below: • 2.1 - North East • 2.2 - North West • 2.3 - Yorkshire & Humber • 2.4 - East Midlands • 2.5 - West Midlands • 2.6 - East of England • 2.7 - London • 2.8 - South East • 2.9 - South West • 2.10 - Scotland • 2.11 - Northern Ireland • 2.12 - Wales
Lot 3 Face to Face Interpretation Services - Non-Spoken
This lot is for customers who wish to facilitate communication between individuals who are deaf-blind, deaf or have a hearing loss and hearing individuals via the use of a linguist in physical attendance, allowing both parties to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, this lot is therefore divided into several geographical regions as per the below: • 3.1 North East • 3.2 North West • 3.3 Yorkshire & Humber • 3.4 East Midlands • 3.5 West Midlands • 3.6 East of England • 3.7 London • 3.8 South East • 3.9 South West • 3.10 Scotland • 3.11 Northern Ireland • 3.12 Wales To accommodate the varying needs of customers, this incorporates various interpretation services including (but not limited to): • British Sign Language • Foreign Sign Languages • Irish Sign Language • Lipspeaking • Sign Supported English • Speech-to-Text Reporting
Lot 4a Remote Interpretation Services - Telephone
This lot is for customers who wish to convert a spoken language from one to another via the use of a linguist over the telephone, allowing listeners and speakers to understand one another.A list of languages that may be requested by customers are included within the User Guide. However, the specific languages as relevant and appropriate to the customer and their respective service user demographics may be defined differently at Call-Off stage
Lot 4b Remote Interpretation Services - Video (Spoken)
This lot is for customers who wish to convert a spoken language from one language to another via the use of video and audio technology allowing both parties to understand one another. A list of languages that may be requested by customers are included within the User Guide. However, the specific languages as relevant and appropriate to the customer and their respective service user demographics may be defined differently at Call-Off stage
Lot 4c Remote Interpretation Services - Video (Non-Spoken)
This lot is for customers who wish to facilitate communication between individuals who are deaf or have a hearing loss and hearing individuals via the use of video and audio technology allowing both parties to understand one another. To accommodate the varying needs of customers, this lot incorporates various interpretation services including (but not limited to): • British Sign Language • Foreign Sign Languages • Irish Sign Langauge • Lipspeaking • Sign Supported English
Lot 5 Translation, Transcription and Additional Services
This lot is for customers who wish to either: • Translate or arrange for written material to be translated from one language to another as text; • Transcribe audio files, tapes and other electronic media into written and/or electronic text documents in the same or different languages; • Transcribe written documents and/or electronic media into alternative formats such as (but not limited to) Braille, Easy Read, Large Print, Audio, Video and Pictorial English. The lot also includes provision for review and revision of material already translated or transcribed. A list of languages that may be requested by customers are included within the User Guide. However, the specific languages as relevant and appropriate to the customer and their respective service user demographics may be defined differently at Call-Off stage
