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Language Services

Framework
402_20
Status: Active
This framework offers customers a quick, simple and competitive route to procure language services.

Framework Accordion Title

The framework is essentially a select list of service providers, all with a proven and successful track record of delivering language services, from whom customers may set up supply arrangements quickly and simply. The framework is comprised of five lots.

Lot 1a Managed Service - Police

This Lot is for Customers who wish to appoint a Service Provider to manage all or a large proportion of their language service requirements. The Service Provider will provide a seamless, end-to-end service, offering advisory and administration support, and will be required to deliver the following Services: • Face to Face Interpretation Services - Spoken • Face to Face Interpretation Services – Non-Spoken • Telephone Interpretation Services • Video Interpretation Services - Spoken • Video Interpretation Services – Non-Spoken • Translation, Transcription and Additional Services

Lot 1b Managed Service - Health

This Lot is for Customers who wish to appoint a Service Provider to manage all or a large proportion of their language service requirements. The Service Provider will provide a seamless, end-to-end service, offering advisory and administration support, and will be required to deliver the following Services: • Face to Face Interpretation Services - Spoken • Face to Face Interpretation Services – Non-Spoken • Telephone Interpretation Services • Video Interpretation Services - Spoken • Video Interpretation Services – Non-Spoken • Translation, Transcription and Additional Services

Lot 1c Managed Service - Local Gov and Wider Public Sector

This Lot is for Customers who wish to appoint a Service Provider to manage all or a large proportion of their language service requirements. The Service Provider will provide a seamless, end-to-end service, offering advisory and administration support, and will be required to deliver the following Services: • Face to Face Interpretation Services - Spoken • Face to Face Interpretation Services – Non-Spoken • Telephone Interpretation Services • Video Interpretation Services - Spoken • Video Interpretation Services – Non-Spoken • Translation, Transcription and Additional Services

Lot 2 Face to Face Interpretation Services - Spoken

This lot has been established for customers who wish to convert a spoken language from one to another via the use of a linguist in physical attendance, allowing listeners and speakers to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, this lot is therefore divided into several geographical regions as per the below: • 2.1 - North East • 2.2 - North West • 2.3 - Yorkshire & Humber • 2.4 - East Midlands • 2.5 - West Midlands • 2.6 - East of England • 2.7 - London • 2.8 - South East • 2.9 - South West • 2.10 - Scotland • 2.11 - Northern Ireland • 2.12 - Wales

Lot 3 Face to Face Interpretation Services - Non-Spoken

This lot is for customers who wish to facilitate communication between individuals who are deaf-blind, deaf or have a hearing loss and hearing individuals via the use of a linguist in physical attendance, allowing both parties to understand one another. In light that services delivered under the framework will be dependent on the location of customers and their respective assignments, this lot is therefore divided into several geographical regions as per the below: • 3.1 North East • 3.2 North West • 3.3 Yorkshire & Humber • 3.4 East Midlands • 3.5 West Midlands • 3.6 East of England • 3.7 London • 3.8 South East • 3.9 South West • 3.10 Scotland • 3.11 Northern Ireland • 3.12 Wales To accommodate the varying needs of customers, this incorporates various interpretation services including (but not limited to): • British Sign Language • Foreign Sign Languages • Irish Sign Language • Lipspeaking • Sign Supported English • Speech-to-Text Reporting

Lot 4a Remote Interpretation Services - Telephone

This lot is for customers who wish to convert a spoken language from one to another via the use of a linguist over the telephone, allowing listeners and speakers to understand one another.A list of languages that may be requested by customers are included within the User Guide. However, the specific languages as relevant and appropriate to the customer and their respective service user demographics may be defined differently at Call-Off stage

Lot 4b Remote Interpretation Services - Video (Spoken)

This lot is for customers who wish to convert a spoken language from one language to another via the use of video and audio technology allowing both parties to understand one another. A list of languages that may be requested by customers are included within the User Guide. However, the specific languages as relevant and appropriate to the customer and their respective service user demographics may be defined differently at Call-Off stage

Lot 4c Remote Interpretation Services - Video (Non-Spoken)

This lot is for customers who wish to facilitate communication between individuals who are deaf or have a hearing loss and hearing individuals via the use of video and audio technology allowing both parties to understand one another. To accommodate the varying needs of customers, this lot incorporates various interpretation services including (but not limited to): • British Sign Language • Foreign Sign Languages • Irish Sign Langauge • Lipspeaking • Sign Supported English

Lot 5 Translation, Transcription and Additional Services

This lot is for customers who wish to either: • Translate or arrange for written material to be translated from one language to another as text; • Transcribe audio files, tapes and other electronic media into written and/or electronic text documents in the same or different languages; • Transcribe written documents and/or electronic media into alternative formats such as (but not limited to) Braille, Easy Read, Large Print, Audio, Video and Pictorial English. The lot also includes provision for review and revision of material already translated or transcribed. A list of languages that may be requested by customers are included within the User Guide. However, the specific languages as relevant and appropriate to the customer and their respective service user demographics may be defined differently at Call-Off stage

  • The framework is compliant with UK/EU procurement legislation - we’ve done the work, so there’s no need for you to run a full EU procurement process.
  • Service providers listed on the framework were assessed during the procurement process for their financial stability, track record, experience and technical & professional ability.
  • What you see is what you pay – there are no additional charges.
  • Pre-agreed terms & conditions to underpin all orders so no need to worry.
  • The framework has been established in conjunction with a range of customer groups to ensure all requirements are covered. Pricing has also been established based upon the type of linguist required in order to ensure customers are not over paying for services.
  • The framework covers new technologies in the market (such as video interpretation services), helping to reduce costs and allowing services to be accessed immediately.
  • Social value benefits can be obtained
  • AA Global Language Services
  • Capita Translation and Interpreting
  • DA Languages
  • Global Translation Services
  • Language Line
  • ONCALL Interpreters
  • Premium Linguistic Services
  • thebigword Group
  • Word360
  • Language Empire
  • Absolute Interpreting & Translations
  • Global Connections (Scotland)
  • ITL (North East)
  • K International
  • Mangospice Communications
  • PAB Languages Centre
  • BID Services
  • Clarion Interpreting
  • Communication Plus
  • The Language Shop
  • Prestige Network

If you’d like to contact us, quote reference Framework 402_20 and enquire at;

Michelle Gill 07584 158 137

Or alternatively use the form below:

Language Services

402_20
Key Facts
Framework 402_20
Start Date 01/07/2020
End Date 30/06/2022
Contract Notice 2020/S 007-011333
Award Notice 2020/S 148-364175