Telecare and telehealth products and services

Telecare is support and assistance provided at a distance using information and communication technology.  It is the continuous, automatic and remote monitoring of service users by means of sensors to enable them to continue living independently in their own home or in community accommodation.  Sensors can detect falls, movement, chair and bed occupancy, gas leaks and floods, door (and doorbell) activation, and a host of other events; the sensors can trigger alerts at a remote location (typically a specialist monitoring centre) to indicate that the service user may require assistance.

Telehealth is the remote exchange of data between a patient at home and their clinician, to assist in diagnosis and monitoring.  It is typically used to support patients with long term conditions, and may comprise of fixed or mobile home units to measure and monitor temperature, blood pressure and other vital sign parameters for clinical review at a remote location using phone lines or wireless technology.

Telehealth and telecare support the creation of care pathways that are focussed on the individual, and may encompass a range of needs and long term conditions.  Solutions increasingly reflect the integration of health and social care, with greater focus on service transformation and redesign.  Eligible framework customers include both local authorities and health services, which makes this framework a flexible vehicle for compliantly procuring both separate and joint services.

This framework comprises the following lots:

•          Lot 1 – Supply of telecare and telehealth products and services (catalogue) includes relevant software applications and devices
•          Lot 2 – Provision of telecare and telehealth services.  This lot will mainly address the provision of a managed services (including complete service outsourcing).

The framework is available for use nationally by any public sector body in the UK including, but not limited to…

• Local Authority Establishments
• NHS & HSC Bodies
• Registered Charities
• Registered Social Landlords
• Schools & Academies
• Central Government Departments & their agencies

• There will be no need for customers to undertake lengthy and costly EU-compliant procurement processes; all these necessary formalities will have been carried out by ESPO when the framework was set up, which means that customers may simply approach the nominated framework suppliers, without the need to advertise the requirement or to pre-qualify suppliers.
• New products and services can be added to framework electronic catalogue range at any time, subject to approval by ESPO.
• To assist customers running further competitions, core specifications and template documentation will be freely available from ESPO for customers to use if they so wish.

LOT 1
Catalogue supply of telecare and telehealth products and services (including relevant software):

• BROOMWELL HEALTHWATCH,
• CHUBB COMMUNITY CARE,
• DOCOBO LTD,
• DORO CARE AB (formerly CARETECH AB),
• JONTEK (A BUSINESS UNIT OF LEGRAND ELECTRIC LTD),
• NRS HEALTHCARE,
• OYSTA TECHNOLOGY,
• TUNSTALL HEALTHCARE (UK) LIMITED,
• TYNETEC A BUSINESS UNIT OF LEGRAND ELECTRIC LTD,
• 'WELBEING' 'WEALDEN AND EASTBOURNE LIFELINE LIMITED' A DORO COMPANY

LOT 2
Provision of telecare and telehealth services.  This lot is mainly accessed by secondary competition and is mainly for the provision of managed services (including complete service outsourcing):

• BAYWATER HEALTHCARE UK LIMITED,
• BOC LTD,
• CHUBB COMMUNITY CARE,
• ELDERCARE,
• INVICTA TELECARE LTD,
• JOHNNIE JOHNSON HOUSING TRUST (ASTRALINE),
• MEDVIVO CARELINE LIMITED,
• MSD,
• PA CONSULTING,
• SOUTH WEST YORKSHIRE PARTNERSHIP NHS FOUNDATION TRUST,
• SPIRIT HEALTHCARE LTD,
• TUNSTALL HEALTHCARE (UK) LIMITED,
• 'WELBEING' 'WEALDEN AND EASTBOURNE LIFELINE LIMITED' A DORO COMPANY

This framework provides the user with a large number of suppliers to choose from and a full list with contact details can be found in Section 5 of the full User Guide.