Direct delivery information
Please read the following information carefully before purchasing direct delivery items.
- Items delivered directly from our suppliers have BLUE product codes and begin with either A, X or N.
- Delivery times vary by product – please check the website for up to date delivery times. Lead times can be longer between May and September.
- Many items, in particular furniture, are made to order and will incur a restocking charge if you wish to return them.
- Please include a mobile phone number of the person on-site who will be receiving your delivery as many suppliers will charge for re-delivery.
- Please ensure you report any discrepancies or damages to your order within 24 hours of delivery.
- Check your order includes the correct height, size and colour information.
- Do not remove your existing furniture before your new furniture has been delivered.