SIMS FMS Quick Link Frequently Asked Questions
What is SIMS FMS Quick Link?
SIMS FMS Quick Link is an integration method that allows you to create orders on the website as normal, and then transfer your order directly into SIMS FMS, where you can put the order through your own authorisation process, before placing it with ESPO.
This means your order is created on both the ESPO website and your SIMS FMS software, without any need for double entry (i.e. placing the order on our website and then manually entering in SIMS FMS), making the process smoother and easier.
For more details please visit https://www.espo.org/sims-fms-quick-link
How do I set up SIMS FMS Quick Link?
The first step is to request to change the ordering method on your account. Once our team have completed this, there are some setup steps that you will need to complete in SIMS FMS itself. A full how-to guide document can be downloaded from this page: https://www.espo.org/sims-fms-quick-link.
Is there any cost to use SIMS FMS Quick Link?
No, there is no cost to use this function if you are an existing SIMS FMS software user.
How do I add my own order reference or purchase order number with my order?
This can be added at the checkout section of the website (before you transfer your order to SIMS) in the field Customer Order Reference. Please note that this number may not show in SIMS FMS, but will be sent to ESPO after your order is authorised.
Will I still see my usual pricing?
If you normally see non-standard pricing on the website, for example if you are part of the Multi-Academy Trust package, these prices will be reflected on the website and in SIMS FMS.
Please note that when you view your order in SIMS you will just see the final price, not the ‘before’ price or a discount percentage listed.
Can I add a discount code to my order?
If you have a discount code this can be added at the checkout on the website before your order is transferred to SIMS FMS.
Please note that when you view your order in SIMS FMS you will just see the final price, not the ‘before’ price or a discount percentage listed.
Can I add special instructions to my order?
Special instructions can be added either at the checkout section of the website, or within SIMS FMS itself.
We recommend adding special instructions at the website checkout where possible, as that will allow you to choose a ‘special instructions reason’ which allows us to better ensure your request is processed in the correct way.
Can I change my order in SIMS FMS?
Once your order has been transferred from our website to SIMS FMS, you can change the quantity of product lines, or delete product lines. You are not able to add additional products.
How do I choose my delivery method or delivery date?
You can choose your delivery method (standard or next day) and delivery date at the checkout section of our website, before you transfer your order to SIMS FMS.
Please ensure that this information is selected correctly on the ESPO website, as you will not be able to amend this within SIMS FMS. (Your delivery method or date chosen on the website may not be displayed in SIMS FMS, but will still be processed.)
Please also note that once you authorise your order in SIMS FMS, if the delivery method or date you chose on the website checkout is no longer possible (for example if the delivery date you chose has passed, or you have changed item quantities which has altered the next day delivery price), we reserve the right to alter the delivery method, date or price to something that is appropriate to your updated order.
Are there any specific terms and conditions for this service?
Full terms and conditions can be found here: https://www.espo.org/sims-fms-orders-terms-and-conditions (coming soon).