Framework Header Icon

MSTAR3 (Managed Services For Temporary Agency Resources)

Status: Active
This ESPO framework offers customers a quick, simple and competitive route to procuring a managed service provider to look after recruitment of interim staff. To find out more please select ‘Get Started’ below to view framework documentation including the User Guide. For some documents such as a Service Provider Overview and Geographical Coverage you’ll need to complete the Access & Confidentiality Agreement – this can also be found via the ‘Get Started’ tab once you’re logged in, midway down the page, and should be completed directly on the website.

Framework Accordion Title

The framework is essentially a select list of service providers, all with a proven and successful track record of delivering a managed service for temporary staff provision, from whom customers may set up supply arrangements quickly and simply. This type of service provision is where one Managed Service Provider takes responsibility for delivering Services on behalf of the Customer, as an alternative to the Customer managing a framework of individual Agencies.

Managed Services can often involve the Managed Service Provider operating a Tier(ed) structure of Agencies to deliver the Services, dependent on the service model provided. The Framework is divided into three lots with two further sub-lots under lot 1.

Lot 1a Neutral Vendor

This Lot is for Customers who wish to appoint a Managed Service Provider to manage a supply chain of Agencies. The Managed Service Provider may not itself supply any Temporary Agency Workers directly but instead manages a supply chain, or tiers of Agencies to provide Temporary Agency Workers to fulfil bookings. The Managed Service Provider shall be permitted to utilise associated or subsidiary companies as a source of supply for the Services subject to the following additional conditions: • In sending requests for Temporary Agency Workers, associated or subsidiary companies do not receive more favourable treatment or terms than other Agencies in the Managed Service Provider supply chain and any quotations thus received by the Managed Service Provider are treated equally and without any discrimination. • For the Customer receiving the Services, the provision is seamless and the Customer contracts only with the Managed Service Provider and not with the Agencies directly, The Managed Service Provider will ensure that all Agencies are signed up to and bound by the same, fair terms and conditions which will make them eligible to put forward candidates for the Assignments as and when they arise.

Lot 1b Master Vendor

This Lot is for Customers who wish to appoint a Managed Service Provider to generate a pool of staff, (a ‘first tier’ which may include the Customers own pool) from which they fill vacancies, further tiers of Agencies may also be used where necessary operating under the same terms and conditions to fulfil bookings the Managed Service Provider cannot fill directly. For the Customer receiving the Services, this provision is seamless and the Customer contracts only with the Master Vendor and not with the Agencies directly.

Lot 2 Vendor Management System

This Lot is for Customers who are looking for a technology solution that helps them manage recruitment Agencies, either on a self-service basis where recruitment is devolved to Hiring Managers, or via their own internal recruitment team. The system used will help Customers to manage their supply chain, and interact with Agencies and Temporary Agency Workers through the system in regards to ordering, timesheet reconciliation, compliance and management information.

Lot 3 Talent Pool Technology

This Lot is for Customers who are looking for a Talent Pool Technology Platform that they can contract with directly and either include within their existing MSP delivery model or develop internally as a stand-alone solution. A Talent Pool Technology Platform is an on-line database which allows a Worker to register, create, maintain and delete their own profile and be matched automatically to jobs put forward through the platform by Hiring Managers. The Talent Pool Technology Platform will be available via desktop and/or app. As such, Tenders will only be accepted for Lot 3 from Tenderers who fulfil the Talent Pool Technology Core Specification. Customers that require, more than the Core Specification level Talent Pool Technology Platform may want to build up their service specific to their own needs and allowing for technology and the Direct Hiring Model evolution. For avoidance of doubt, The Talent Pool Technology Provider will be the ultimate contracting organisation leading and holding full responsibility and liability for the full Talent Pool Technology Platform provision as outlined in the core specification and any supporting documents.

  • This framework is compliant with UK/EU procurement legislation - we've done the work, so there's no need for you to run a full EU procurement process.
  • Service Providers listed on the framework were assessed during the procurement process for their financial stability, track record, experience and technical & professional ability.
  • What you see is what you pay - there are no additional charges.
  • Pre-agreed terms & conditions to underpin all orders so no need to worry.
  • This is third in a series of successful frameworks - demonstrating ESPO's proven experience, market knowledge and procurement know-how in the temporary staffing market.
  • Capita
  • Guidant Group
  • Comensura
  • Retinue Solutions
  • Datum RPO
  • Magnit Global GRI Limited
  • Manpower Group Solutions
  • Matrix
  • Pertemps
  • Reed Specialist Recruitment Limited
  • Adecco
  • Hays
  • Morgan Hunt
  • Randstad
  • Ingenium
  • JoinedUp
  • Morson International
  • Alvius
  • Talent Clouds

If you’d like to contact us, quote reference Framework 653F_19 and enquire at;

Iain McFaul 07920 086357

Or alternatively use the form below:

MSTAR3 (Managed Services For Temporary Agency Resources)

Key Facts
Framework 653F_19
Start Date 11/04/2019
End Date 10/04/2023
Contract Notice 2018/S 223-510439
Award Notice 2019/S 075-178962