What delivery options are available?
We offer both standard and next day delivery on all stock orders. Stock products can be identified by their black numerical codes.
Direct products can be identified by their blue codes, starting with A, X or N. These products are delivered straight...
What are the charges for delivery?
We offer free UK mainland delivery on all stock orders over £15.00 and next day delivery from £6.00.
How do I find my delivery days?
When placing your order online, your delivery days will be available in the calendar. Get in touch with our Customer Services team if you are unsure and do not have access to a web account.
Why have I been charged for the delivery of my order?
We offer free UK mainland delivery on all stock orders of £15 or over. Stock orders under £15 (excl VAT) will carry a service charge of £5.95. This charge applies to each individual order or transaction, so we recommend consolidating your orders where...
When can I expect my order?
Delivery of stock items (numerical codes only) is normally within 5 days. You can find your exact delivery day on your order acknowledgement.
How do I sign up to order acknowledgements?
To sign up to order acknowledgements, please email support@espo.org.
Direct items (beginning with A, X or N) are delivered direct from our supplier, the leads times are listed on our website against...
There are items missing from my order, what do I do?
Sometimes, items are unavailable for despatch with the rest of your order. Your delivery note will confirm why an item hasn’t been delivered and if it will be despatched at a later date.
My item has been delivered damaged, what do I do?
Please contact our Customer Services team on 0116 265 7901 or email support@espo.org, providing us with your account number, order number and the product codes. Where possible please provide photos.&...
What is your returns policy?
Returns or order shortages should be reported to us within 5 working days.
How do I return a stock item?
You can return your order or request a replacement through our online returns form.
How do I make a return through FedEx?
For returns made through FedEx, you will need to contact our Customer Service Team. The video below gives a handy guide to requesting a return.
How do I return a direct delivery item?
To return a direct delivery item, you must complete our online returns form within 48 hours of receiving your items.
Where can I find your Request a Return form?
You can find the form here: Request a return.