The framework is essentially a select list of service providers, all with a proven and successful track record of delivering a managed service for temporary staff provision, from whom customers may set up supply arrangements quickly and simply. This type of service provision is where one Managed Service Provider takes responsibility for delivering Services on behalf of the Customer, as an alternative to the Customer managing a framework of individual Agencies.
Managed Services can often involve the Managed Service Provider operating a Tier(ed) structure of Agencies to deliver the Services, dependent on the service model provided. The Framework is divided into three lots with two further sub-lots under lot 1.
Lot 1a Neutral Vendor
This Lot is for Customers who wish to appoint a Managed Service Provider to manage a supply chain of Agencies. The Managed Service Provider may not itself supply any Temporary Agency Workers directly but instead manages a supply chain, or tiers of Agencies to provide Temporary Agency Workers to fulfil bookings. The Managed Service Provider shall be permitted to utilise associated or subsidiary companies as a source of supply for the Services subject to the following additional conditions: • In sending requests for Temporary Agency Workers, associated or subsidiary companies do not receive more favourable treatment or terms than other Agencies in the Managed Service Provider supply chain and any quotations thus received by the Managed Service Provider are treated equally and without any discrimination. • For the Customer receiving the Services, the provision is seamless and the Customer contracts only with the Managed Service Provider and not with the Agencies directly, The Managed Service Provider will ensure that all Agencies are signed up to and bound by the same, fair terms and conditions which will make them eligible to put forward candidates for the Assignments as and when they arise.
Lot 1b Master Vendor
This Lot is for Customers who wish to appoint a Managed Service Provider to generate a pool of staff, (a ‘first tier’ which may include the Customers own pool) from which they fill vacancies, further tiers of Agencies may also be used where necessary operating under the same terms and conditions to fulfil bookings the Managed Service Provider cannot fill directly. For the Customer receiving the Services, this provision is seamless and the Customer contracts only with the Master Vendor and not with the Agencies directly.
Lot 2 Vendor Management System
This Lot is for Customers who are looking for a technology solution that helps them manage recruitment Agencies, either on a self-service basis where recruitment is devolved to Hiring Managers, or via their own internal recruitment team. The system used will help Customers to manage their supply chain, and interact with Agencies and Temporary Agency Workers through the system in regards to ordering, timesheet reconciliation, compliance and management information.
Lot 3 Talent Pool Technology
This Lot is for Customers who are looking for a Talent Pool Technology Platform that they can contract with directly and either include within their existing MSP delivery model or develop internally as a stand-alone solution. A Talent Pool Technology Platform is an on-line database which allows a Worker to register, create, maintain and delete their own profile and be matched automatically to jobs put forward through the platform by Hiring Managers. The Talent Pool Technology Platform will be available via desktop and/or app. As such, Tenders will only be accepted for Lot 3 from Tenderers who fulfil the Talent Pool Technology Core Specification. Customers that require, more than the Core Specification level Talent Pool Technology Platform may want to build up their service specific to their own needs and allowing for technology and the Direct Hiring Model evolution. For avoidance of doubt, The Talent Pool Technology Provider will be the ultimate contracting organisation leading and holding full responsibility and liability for the full Talent Pool Technology Platform provision as outlined in the core specification and any supporting documents.