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Electronic Homecare Monitoring and Scheduling Solutions

Status: Active

This framework offers customers a simple and competitive route to a range of software solutions for the monitoring and scheduling of homecare visits. The framework is available across the public sector, but is likely to be of particular use to local authorities, health trusts and other care commissioning bodies

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Framework Accordion Title

Lot 1 Homecare Monitoring Solutions

Accurate recording of the time spent by care workers in service users’ homes through ‘real time’ monitoring. Alerts for instances where scheduled care is not delivered. Facility for the care provider to leave messages in case of emergencies, or prompt carer workers to undertake a particular task. Distinction between chargeable and non-chargeable visits which take place (for example if a care worker is not able to gain entry, or the user is on holiday, in respite care/hospital or unavailable for other reasons). Automatic generation of actual time invoices that match activity with invoiced amount. Automatic generation of care workers’ payroll, without having to enter details on conventional time sheets. Comprehensive facilities for generation of reports and management information.

Lot 2 Homecare Scheduling Solutions

Management and coordination of planned visits for service users, including creation of care pattern templates for each service user, to facilitate events such as change of care worker, alteration of times, cancellation of visits, etc. Alerts for double booking of carers, booking of absent carer workers, etc. Can assist those scheduling care workers to ensure compatibility with service users (e.g. gender preferences) and optimisation of routes for maximum efficiency. Automatic creation of timesheets. Creation of payroll data, including calculation of pay, breakdown of hours worked enhanced payments due, holiday pay, expenses where applicable, etc. Management of training, assessment and other events. Maintenance of service user and carer records, including storage of personal information. Comprehensive facilities for generation of reports and management information.

Lot 3 Integrated Homecare Monitoring and Scheduling Solutions

Monitoring solutions and scheduling solutions may each be treated as standalone items – many authorities simply require one or the other. Other authorities may be looking for an integrated solution – i.e. one which offers both monitoring and scheduling functionality in a single, seamless package.

This ESPO framework can be used for all these requirements – whether you need just monitoring, or just scheduling, or both. If you require both functionalities, you need to bear in mind that there are two approaches you may adopt: 1. You may wish to survey the widest possible range of options, by looking at standalone solutions for monitoring and scheduling, selecting the ones which best meet your needs, and simply running the two solutions alongside each other (solutions from different suppliers generally interface with each other effectively). 2. Or you may prefer to buy a single, integrated solution from a single supplier. Such an approach clearly eliminates any issues with the interface between the two products, but limits your choice to those suppliers who are able to offer an integrated solution.

  • Professional procurement support is always on hand from ESPO.
  • Whilst the aim of the framework is to simplify the process by covering all procedural compliance matters on your behalf, it is recognised that sometimes specific guidance, advice or assistance may be required; this is always freely available from ESPO.
  • Flexibility: The suppliers included in the framework between them offer a range of solutions for meeting your monitoring or scheduling requirements, including client- and supplier-hosted solutions, together with modules to integrate with the main social care management systems.
  • Compliance: This framework is compliant with UK/EU procurement legislation - we've done the work, so there's no need for you to run a full EU procurement process.
  • Transparency: What you see is what you pay - there are no additional charges.
  • Pre-agreed terms & conditions underpin all orders so no need to worry.
  • Civica
  • Access UK Ltd
  • Secure Meters (UK) Limited
  • UDMS
  • Allocate Software Limited

If you’d like to contact us, quote reference Framework 394_19 and enquire at;

Health and Social Care team 0116 294 4008

Or alternatively use the form below:

Electronic Homecare Monitoring and Scheduling Solutions

Key Facts
Framework 394_19
Start Date 04/10/2019
End Date 03/10/2023
Contract Notice 2019/S 117-287451
Award Notice 2019/S 203-494659