Lot 1 Homecare Monitoring Solutions
Accurate recording of the time spent by care workers in service users’ homes through ‘real time’ monitoring. Alerts for instances where scheduled care is not delivered. Facility for the care provider to leave messages in case of emergencies, or prompt carer workers to undertake a particular task. Distinction between chargeable and non-chargeable visits which take place (for example if a care worker is not able to gain entry, or the user is on holiday, in respite care/hospital or unavailable for other reasons). Automatic generation of actual time invoices that match activity with invoiced amount. Automatic generation of care workers’ payroll, without having to enter details on conventional time sheets. Comprehensive facilities for generation of reports and management information.
Lot 2 Homecare Scheduling Solutions
Management and coordination of planned visits for service users, including creation of care pattern templates for each service user, to facilitate events such as change of care worker, alteration of times, cancellation of visits, etc. Alerts for double booking of carers, booking of absent carer workers, etc. Can assist those scheduling care workers to ensure compatibility with service users (e.g. gender preferences) and optimisation of routes for maximum efficiency. Automatic creation of timesheets. Creation of payroll data, including calculation of pay, breakdown of hours worked enhanced payments due, holiday pay, expenses where applicable, etc. Management of training, assessment and other events. Maintenance of service user and carer records, including storage of personal information. Comprehensive facilities for generation of reports and management information.
Lot 3 Integrated Homecare Monitoring and Scheduling Solutions
Monitoring solutions and scheduling solutions may each be treated as standalone items – many authorities simply require one or the other. Other authorities may be looking for an integrated solution – i.e. one which offers both monitoring and scheduling functionality in a single, seamless package.