The requirement

Peopletoo were commissioned by East Lothian Council through ESPO’s Framework 664,
to undertake a review of the Council’s Caretaking and Cleaning Service with a number of
key requirements:
 

The solution

Peopletoo worked with the Council to engage with the key staff from the operational team as well as wider internal stakeholders associated with the delivery of Cleaning and Caretaking services. On site interviews were held with leads for Soft Facilities Management (FM), Education, Communities & Partnerships, Finance, Council Support and the Transformation Programme at ELC.

To compliment these interviews, site visits and walk rounds were held alongside the Service to better understand the approach to delivery. Documentation was requested, received and analysed regarding the current operating model, existing structures and financial performance against budgets along with access to all existing specifications outlining delivery methods.

As part of the review, significant benchmarking and analysis was performed to baseline the position of the service and establish whether value for money was being delivered. The review enabled Peopletoo to build a picture of the current provision and to give detailed option appraisals of the shape of the Cleaning and Caretaking function at the Council going forward.

Following the review, Peopletoo made a number of suggestions to the Council, which related to:
 

The results

Client feedback




To download a PDF version of the case study, please click here.

For more information about ESPO's 664 framework please click here, or contact the Managing People and Professional Services team on:

e: resources@espo.org     |     t: 0116 294 4072