Role at ESPO: Customer Relationship Manager for the Managing Buildings team.
How long have you been at ESPO?
This time around since Feb 2020, probably around 12 years combined total service!
Tell us a bit about you and your background:
Otherwise known as the ‘exercise bookqueen’ I have previously worked atESPO as a buyer and product managerfor warehouse products includingloo rolls and exercise books. I cut myaccount management teeth at a globalpaper-based wholesaler managing theeducation channel, this allowed me totravel the world and understand bothbuying and selling roles along withmanaging the ESPO account and manyof our competitors!
What is your current role and whatdoes it involve?
My current role involves being the firstport of call to the Place and Environmentteam for customer enquiries and contact,helping and advising them with using ourframework solutions.I also manage many of the customerchannels for frameworks, working withcustomers to understand theirprocurement pipelines, framework gapanalysis and increasing the use of ESPOframeworks across the whole portfolio.
How did/what made you get intoprocurement?
I came to ESPO originally as I had beenmade redundant by one of our nowcustomers Riverside Housing Group.I was originally employed as a buyerfor stationery which really ticked mystationery geek box!
What plans do you and the team have forthe future?
Helping customers implement theircontracts, supporting organisations indifferent ways and assisting andinforming the team with customerrequirement insights and new frameworklaunches.
Favourite motto or quote:
Why worry? If you have done the bestyou can, worrying won’t make it anybetter.
What do you like to do when you’re notworking?
Travelling, finding the latest funkyfood establishments, or more recently,drinking San Miguel and listening toSpotify in our hot tub due to Covidrestrictions!
If you have any building related framework queries, feel free to get intouch with Rachel Morton on firstname.lastname@example.org.