After Coventry City Council's incumbent supplier went into administration, they were faced with having no telephone interpreting at all. The Council had to act quickly to find another service provider immediately and compliantly.
The service was being used by various professionals including social workers around the clock to contact service users and their families in a variety of languages.
The Council consulted with their procurement team on the same day and were advised that there were other service providers available to provide telephone interpreting services through the ESPO Interpretation, Translation and Transcription Services framework (402).
Coventry City Council were already using AA Global Languages for face-to-face interpretation and were very happy with their performance as a service provider. Their rates for telephone interpreting were competitive under the ESPO framework and Coventry City Council were able to easily conduct a call off under the framework.
Coventry City Council worked with AA Global Languages to generate new identification codes for each department so that calls can be allocated correctly with translators. AA Global Languages were able to provide these codes on the same day to ensure the service was up and running quickly and efficiently.
The Council were able to pass on the codes to their departments immediately and get the service up and running with minimum disruption.
"ESPO's framework provided us with access to a supplier in a timely manner. The transition from "no provider" to the "new provider" was very smooth. AA Global Languages are working to our requirements and we are happy with the service."
- Kulwant Manku, Coventry Interpretation and Translation Unit
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