We are delighted to announce that ESPO has been awarded the Feefo Platinum Trusted Service Award for 2026. This is a prestigious honour that recognises our commitment to outstanding customer service not just this year, but consistently over the long term.

To achieve Platinum status, we have maintained a Feefo service rating of over 4.5 (out of 5) for at least three consecutive years. This achievement would not have been possible without the valuable feedback and continued support from our staff and customers.

This award is an independent seal of excellence, which recognises organisations that consistently deliver a world-class customer experience and it’s one that we take much pride in receiving here at ESPO!

‘This is an incredible milestone for ESPO and I am immensely proud of our teams who make this possible every day. This recognition is particularly significant as it comes directly form our customers. The customer feedback we receive drives every improvement we make and this award reflects our ongoing commitment to understanding customer needs and delivering an experience they can truly rely on. I am grateful for the trust our customers place in us and we will continue working hard to exceed customer expectations’. Rachael Stone-Browning, Head of Customer Experience 

Your honest reviews do more than just help us win awards; they help us grow… literally. Each piece of feedback not only helps us understand what we're doing right and where we can improve, but through our involvement in Treefo (part of Feefo) ESPO have helped plant 600 trees over the last year! Find out more about Treefo and the great work that it does here.

Trust ESPO for excellence in customer service:

• Winners of the Platium Feefo Award 2026
• Winners of the Feefo Exceptional Service badge 2025 (one of only 32 organisations to achieve this)
• Winners of the Supplier of the Year award at the Education Resources Award 2025

We’d like to take this opportunity to thank our wonderful Customer Services team for their hard work as well as our staff across ESPO who are dedicated to delivering excellent service. Of course, we’d also like to thank each and every one of our customers who has taken the time to leave us a review. Thank you!

You can see all our Feefo reviews here.