Interpretation, Translation and Transcription Services

Interpretation, Translation and Transcription Services

Framework 402
Status: Active

A national framework agreement to provide a range of communication support services for individuals who are unable to speak, communicate or read the English language, or who need to communicate in English in non-spoken ways.

To reflect the different types of services required by customers, the framework is divided into a range of lots as per the Framework Scope section below.

This frameworks offers a range of solutions for your interpretation, translation and transcription needs; there are seven lots available to choose from, including:

Lot 1 - Face to Face Interpretation Services (Verbal)
This lot is for customers who wish to convert a spoken language from one to another via the use of a linguist in physical attendance, allowing listeners and speakers to understand one another. In light that services will be dependent on the location of customers and their respective assignments, this lot is also sub-divided into geographical regions.

Lot 2 - Face to Face Interpretation Services (Non-Verbal)
This lot is for customers who wish to facilitate communication between individuals who are deaf-blind, deaf or have a hearing loss and hearing individuals via the use of a linguist in physical attendance, allowing both parties to understand one another. To accommodate the varying needs of different customers, this lot incorporates various interpretation services including (but not limited to): British Sign Language; Foreign Sign Languages; Irish Sign Language; Lipspeaking; Sign Supported English; Speech-to-Text Reporting; Visual Frame, Hands On or Manual Signing; and other Deaf-Blind Communication. In light that services will be dependent on the location of customers and their respective assignments, this lot is also sub-divided into geographical regions.

Lot 3 - Telephone Interpretation Services
This lot is for customers who wish to convert a spoken language from one to another via the use of a linguist over the telephone, allowing listeners and speakers to understand one another. 

Lot 4 - Video Interpretation Services (Verbal)
This lot is for customers who wish to convert a spoken language from one language to another via the use of video and audio technology allowing both parties to understand one another. 

Lot 5 - Video Interpretation Services (Non-Verbal)
This lot is for customers who wish to facilitate communication between individuals who are deaf or have a hearing loss and hearing individuals via the use of video and audio technology allowing both parties to understand one another. To accommodate the varying needs of customers, this lot incorporates various interpretation services including (but not limited to): British Sign Language, Foreign Sign Languages; Irish Sign Language; Lipspeaking; and Sign Supported English.

Lot 6 - Translation, Transcription and Additional Services
This lot is for customers who wish to either:

  • Translate or arrange for written material to be translated from one language to another as text;
  • Transcribe audio files, tapes and other electronic media into written and/or electronic text documents in the same or different languages;
  • Transcribe written documents and/or electronic media into alternative formats such as (but not limited to) Braille, Easy Read, Large Print, Audio, Video and Pictorial English.
The lot also includes provision for review and revision of material already translated or transcribed. 

Lot 7 - Managed Services for all Interpretation, Translation and Transcription Services
This lot is for customers who wish to appoint a supplier to manage all or a large proportion of their communication support requirements.  To accommodate the varying needs of customers, this lot is divided into several sub-lots as per the below:
  • Police
  • Health
  • Local Government and Wider Public Sector

The framework is available for use nationally by any public sector body in the UK including, but not limited to…

  • Schools & Academies
  • Local Authority Establishments
  • Police & Emergency Services
  • NHS & HSC Bodies
  • Central Government Departments & their agencies
  • Registered Charities

What are the benefits of using this framework?

  • The framework is compliant with UK/EU procurement legislation - we’ve done the work, so there’s no need for you to run a full EU procurement process.
  • Suppliers listed on the framework were assessed during the procurement process for their financial stability, track record, experience and technical & professional ability. Out of the 13 suppliers awarded 11 of these are SMEs.
  • What you see is what you pay – there are no additional charges.
  • Pre-agreed terms & conditions to underpin all orders so no need to worry.
  • The framework has been established in conjunction with a range of customer groups to ensure all requirements are covered.  Pricing has also been established based upon the type of linguist required in order to ensure customers are not over paying for services.
  • The framework covers new technologies in the market (such as video interpretation services), helping to reduce costs and allowing services to be accessed immediately.

Suppliers

There are 12 suppliers included on different aspects of the framework. 

  • AA Global Language Services,
  • AtoZ Interpreting & Translation Services,
  • Capita Translation and Interpreting,
  • DA Languages,
  • ITL (North East),
  • Language Empire,
  • LanguageLine Solutions (LLS),
  • NHS Midlands and Lancashire Commissioning Support Unit,
  • Oncall Interpreters,
  • Papillon Translations,
  • Prestige Network,
  • Thebigword,
Further details on these suppliers, including the lots they awarded and contact details, can be found in the full User Guide.

  • Quick start guide
  • Show more

Please login or register to download the following:

  • User guide
  • Customer access agreement
  • Order form
  • Confirmation of award
  • Terms of agreement
  • Show more
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Interpretation, Translation and Transcription Services

Key facts

Framework
402

Start date
01 Apr 2016

End date
31 Mar 2018

Extension
Up to 31 Mar 2020

OJEU Contract notice
2015/S 249-455305

OJEU award notice
2016/S 089-158738

Collaboration
ESPO and YPO

Last updated
02 Mar 2017

This framework is available for use nationally

Further help

Contact
Krishna Mistry
0116 294 4072
resources@espo.org

Quote reference
Framework 402

More information

Working in partnership with

BESA
LACA
NASBM
 
CIPS
Youth Sport Trust
ERA 2017