Banking Services

Banking Services

Framework 384NEW
Status: Stakeholder engagement

This upcoming ESPO framework is intended to offer customers a quick, simple and competitive route to banking services. The proposed lots at this stage are:

Lot 1 - General Banking Services (not including Merchant Acquiring or Bill Payment Services)

This lot includes (but is not limited to) the following services and features:

  • Payment accounts – Used for outgoing payments, for example, creditor cheques, CHAPS, BACS, direct debits, standing order payments, balance requests, commission charges and interest payable, etc.
  • Direct credit accounts – Used for electronic transfers, for example, bank giro credits, standing orders, CHAPS, BACS, faster payments and unpaid direct debits and cheques, etc.
  • Receipt accounts – Used for other amounts paid-in and some electronic transfers, for example, remittances at Cash Centre and Post Offices plus income from card transactions.
  • Rent allowance accounts – Used for benefit payments.
  • Other ancillary bank accounts – Used for other outgoing payments, for example, wage accounts from which staff salaries are paid by BACS, petty cash accounts and treasury deposit accounts, etc.
  • Cash banking facilities (via customers’ security companies).
  • Electronic banking facilities - Providing the following functions:
  • Comprehensive real time balance and transaction data.
  • Electronic money transmission such as CHAPS.
  • Reconciliation data on the accounts.
  • Financial Protection and Remedies.
  • Integration with IT Systems.
  • Account and Relationship Managers.
  • Account Information, Guidance and Assistance.
  • Head Office Collection Account (HOCA) Credits.
  • Cash Management and Credit Interest Arrangements.
 
Lot 2 - Merchant Acquiring Services

This lot includes (but is not limited to) the following services and features:
  • Processing of card transactions, including Mastercard (Credit & Debit), Visa (Credit & Debit), Maestro and American Express.
  • Processing of card refunds to ‘customer present’ and ‘customer not present’.
  • Mail-order and other ‘customer not present’ processing transactions.
  • Card processing terminals, including ‘Chip & PIN’ terminals which are easy to use and have clear and easily decipherable readouts (with control totals for different card types and overall value of transactions collected).
  • Monthly billing and an ‘End of Day’ analysis of daily card transactions for each terminal.
  • On-site customer training.
  • Clear audit-trails in all card processing documentation.
  • Registration with the FSA offering compelling protection and remedies for customers’ financial protection.
  • Dedicated bank personnel to deal with day-to-day routine telephone and other enquiries from customers’ staff.

  • Customer Questionnaire
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Banking Services

Key facts

Framework
384NEW

Start date
21 May 2018

End date

Extension
Up to 22 Apr 2022

OJEU Contract notice

OJEU award notice

Last updated
16 Nov 2017

This framework is available for use nationally

Further help

Contact
Chloe Muir
0116 294 4072
resources@espo.org

Quote reference
Framework 384NEW

More information

Working in partnership with

ISBL
ERA 2017
Youth Sport Trust
 
BESA
Feefo 2017
LACA