Multifunctional Devices, Managed Print and Content Services

Multifunctional Devices, Managed Print and Content Services

Framework RM3781
Status: Extended

This framework offers the supply of a range of multifunctional devices and photocopiers, alongside managed print and content services.

This framework features three lots:

Lot 1 - Print Equipment and Entry Level Print Management Software
This lot is a single supplier arrangement offering a range of pre-specified devices with customisable options. Customers can also include print management software such as ‘Follow me’ printing, all available via a web based portal which allows devices to be purchased or leased without the need for a further competition.

For access to the portal please see the link below:
Freephone Tel: 0800 029 4981

Lot 2- Multifunctional Devices (MFD’s) and Print Management Software Services
Lot 2 covers a range of MFDs ranging from small desktop devices to multifunctional devices designed for use in reprographics rooms. A0 wide format printers and 3D printers are now available under this framework. This lot features 9 suppliers.

Lot 3- Managed Print and Content Management Services
Lot 3 is typically aimed at users with medium to large requirements with the supplier taking overall responsibility for managing any print and content requirements in the most optimal way. Suppliers shall deliver a refreshed print strategy through the implementation of best practices, more efficient approaches and changing behaviour across the organisation. This lot features 7 suppliers.

Lot 7: Audit and Consultancy Services
Lot 7 suppliers can provide independent audit and consultancy services which will include the assessment and evaluation of a customer’s managed print and content management requirement. This independent service aims to identify cost savings and efficiencies and is advised to be conducted prior to further competition.


The framework is available for use nationally by any public sector body in the UK including, but not limited to:

• Local Government
• Education to include Academies, Colleges and Universities
• Fire & Rescue Services
• Police Force
• Devolved Administrations
• Health (i.e. NHS England, NHS Trusts)
• Central Government
• Voluntary and Community organisations (i.e. Charities)

What are the benefits of using this framework?

  •  Pricing fixed for the duration of the contract
  •  All-inclusive pricing to include toner, replacement parts and engineer call outs
  •  Pre agreed service levels for engineer call outs, machine up time and first time fix
  • Access to the market leading suppliers;
  • Procurement routes to market include either Direct Award or Further Competition;
  • Easy to use, this framework is already EU/UK compliant we’ve done the work, so there’s no need for you to run a full EU procurement process;
  • Suppliers listed on the framework were assessed during the procurement process for their financial stability, track record, experience and technical and professional ability;
  • Good range of quality assured suppliers to ensure customers have confidence in the quality of all services and products provided;
  • Pre-agreed terms and conditions to underpin all orders to provide peace of mind;
  • Access to specialist knowledge and advice on all aspects of the use of this framework;


Lot 1 suppliers:

  • Canon.

Lot 2 suppliers:

  • Canon,
  • Capita,
  • Konica Minolta,
  • Kyocera,
  • Ricoh,
  • SCC,
  • Vision,
  • Xerox,
  • XMA.

Lot 3 suppliers:

  • Canon,
  • Capita,
  • HP Inc,
  • Konica Minolta,
  • Lexmark,
  • Vision,
  • Xerox.

Lot 7 suppliers:
  • EKM Global Ltd,
  • PURO Solutions,
  • UK Print Audits Ltd.

Further information

Are you a user of the ‘ProContract’ eProcurement system (from Proactis)? If so, you can now access ESPO’s frameworks through the system to run further competitions, allowing you to run your processes more quickly, simply and at lower risk of error. Speak to your procurement team contact or Account Manager to find out more.

We have also created a useful guide to help you navigate creating a further competition on ProContract, which you can access here.

  • Quick Start Guide
  • Lot 1 Case Study
  • Lot 3 Case Study
  • Customer feedback Konica Minolta
  • Show more

Please login or register to download the following:

  • User guide - Lot 1
  • Call off order form and call off terms
  • Lease agreement
  • Supplier matrix
  • Why Lot 2
  • Why Lot 3
  • Why Lot 7
  • Preparing for a Lot 3 Further Competition
  • Show more
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Back to Frameworks

Multifunctional Devices, Managed Print and Content Services

Key facts


Start date
26 Oct 2016

End date
25 Oct 2021

Up to

OJEU Contract notice
2016/S 151-274459

OJEU award notice

Last updated
04 Dec 2020

This framework is available for use nationally

Further help

Krishna Mistry
0116 294 4163

Quote reference
Framework RM3781

More information

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