Head office and distribution centre

ESPO (Eastern Shires Purchasing Organisation)
Barnsdale Way
Grove Park
Enderby
Leicester
LE19 1ES

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Distribution centre

Unit 8, Cwmtillery Industrial Estate
Cwmtillery
Abertillery
Gwent
South Wales
NP13 1LZ

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Contact ESPO

The ESPO team are on-hand to help you with any enquiry you may have, 5 days a week. Please select an option from the list below that best describes your enquiry. All phone lines are open 9am - 5pm, Monday to Friday.

If you cannot find the subject area you are looking for please complete the feedback form below, or contact our main reception desk on 0116 265 7878.

Please note: Our offices are closed during bank holidays and in the period between Christmas and New Year.

Click here to view the 'How to' section

Online order enquiries

To place an order visit: espocatalogue.org

For order enquiries telephone: 0116 265 7901

Placing a new order over the phone

Telephone 0116 265 7901

Placing a new order by email/PDF

For standard orders: c.services@espo.org

For PDF orders: printable.orders@espo.org

For XML orders: edi.inbox@espo.org

Placing a new order by fax

Fax: 0116 294 4390, Mon to Fri 9am to 5pm.

Chasing-up an existing order

For 'stock' items, where the product code is in BLACK and codes are numerical: 0116 265 7901

For direct delivery items, where the product code is in BLUE and codes start with X or A: 0116 294 4039

Order returns

Stock items (black numerical product codes)

If you would like to return an item you must contact our Customer Services team within  7 days of receiving your goods:

Customer Services: 0116 265 7901

Direct Delivery items (blue codes that start with X or A)

Direct delivery items are generally manufactured to customers' individual requirements, and are therefore generally non-returnable (where supplied as ordered).  If it is necessary to return anything, please contact our Direct team as soon as you receive the delivery or at the latest within 48 hours.

Direct team: 0116 294 4039

Please quote your delivery point number (DPN), the delivery note number, your order number, the item and reason for return.

Those suppliers who do agree to collect/remove goods that have been correctly supplied will make a charge for carriage and re-stocking. The charge may represent a percentage of the value of your order. Any goods to be returned must be in their original delivered condition and original packaging. Please do not return items with a supplier without first speaking to the Directs team.

If you have query regarding your account details, including your ESPO account number (aka DPN) please contact the marketing services team on 0116 294 4026, Mon to Fri 9am - 5pm or email marketing@espo.org

Catalogue products credit control: 0116 294 4052, Mon to Fri 9am to 5pm
Energy accounts credit control: 0116 294 4051, Mon to Fri 9am to 5pm
Payments remittance advice email: c.control@espo.org

We've thousands of products included in our 2014/15 catalogue; however should you require further information specifically about any products listed in our catalogue; please contact the catalogue team who will be happy to help you with your enquiry.

Tel: 0116 294 4100 Mon to Fri 9am to 5pm or email catalogue@espo.org

 

If you have an enquiry about a particular framework, please use the contact details on the User Guide.

Alternatively you can call:

Energy: energy@espo.org or 0116 294 4042
Environmental services and waste management: environmental@espo.org or 0116 294 4165
Building and facilities management: fm@espo.org or 0116 294 4164
Food and catering: food@espo.org or 0116 294 4162
Highways and vehicles: highways@espo.org / vehicles@espo.org or 0116 265 7882
Information and communication technology: ict@espo.org or 0116 265 7897
Professional services: profservices@espo.org or 0116 294 4006
Social care and health: care@espo.org or 0116 294 4008
 

If you require technical support using this website, please email communications@espo.org

Please fill in the form below

 
 
 

Working in partnership with

Pro5
BESA
Crown Commercial Service
 
Youth Sport Trust
Sopo
Edubuy